45 years is a long time! As we start our anniversary celebration, we take a look back to where it all began with Sur La Table’s founder, Shirley Collins. From a table that’s hosted Julia Child to a unique solution to heating the store (hint: it involves rolling pins), she gives us the inside scoop on Sur La Table’s humble beginnings.
Tell us about yourself.
I’m Shirley Collins, and I started a store in the Pike Place Market that I named Sur La Table. I now live on Whidbey Island with my husband (and chickens, and donkeys, and friends and dogs and so forth). [Read more…]
Bedrock Data interviewed Mark Garland, EVP of Sales & Marketing at 4R Systems, to learn more about how they are driving improvements in their sales and marketing process as a foundation for growth. 4R Systems is a leading provider of advanced omni retail inventory and supply chain solutions. Below is a transcript of their conversation with Mark.
Mark G. Garland, Executive VP of Sales, Marketing and Solutions at 4R describes how omni-retail algorithms run parallel with customer demand.
How can retailers compete against Amazon if they can’t compete on price?
Customer experience can easily outperform price. More retailers are focused on localisation – optimising their supply chains to answer customer demand. True customer service moves beyond friendly clerks. It’s offering customers the products they want, when they want them, and where they want them.
RIS News Editor-in-Chief Joe Skorupa Interviews 4R’s CEO Kevin Stadler NRF’s 2017 Big Show in New York.