Sur La Table knew it had enormous opportunity to streamline inventory processes and derive benefits, but it had no idea to what extent. The privately held retailer, renowned for its refined selection of kitchenware products, accessories, and culinary expertise, had been relying on an inventory system that required frequent intervention and decision making to stay on track and keep up with demand. The desire to change was strong but potentially risky. They are glad they took the risk.
“To be perfectly honest, I had some big reservations about the program because it sounded too good to be true. I’ve heard more than my share of pitches and experienced far too many situations, so I have an inclination to be a doubter… WIth 4R and seeing the results, my reservations quickly disappeared.”
~ Eric Kang, Vice President of Supply Chain