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New Formats for a New Normal

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Exploring Recent Retail Innovations in a Post-Pandemic World

As we get closer to a post-pandemic world, many businesses and consumers alike are figuring out yet another “new normal.” While e-commerce shopping channels increased significantly during the pandemic, the sales in these channels are leveling off for the first time in months. Recent data from NPD shows brick and mortar stores not only recovered in the past few weeks, but they have “exceeded pre-pandemic levels.” In-store sales were $1.7 billion higher than this time last year, and $400 million above 2019.

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A Race to the Door

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Every major brand is in a race to find innovative ways to ship products to their customers. Fueled by the pandemic and the growing importance of convenience for consumers, retailers, grocery stores, restaurants, and other brands are faced with increased pressure and competition to offer faster delivery times. Some brands are leveraging advanced technology and robotics, while others are experimenting with third-party delivery and BOPIS, or curbside pickup. Here are three observations on growing delivery trends in the retail, eCommerce, and grocery markets.

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Regain Lost Revenues

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With 2020 finally behind us, the future for retail is looking bright. Despite a global pandemic, total retail sales still performed well in 2020. The National Retail Federation (NRF) recently announced early findings show a 6.7 percent increase in retail sales from 2019 to $4.06 trillion, and they expect total retail sales to exceed $4.33 trillion in 2021. The BEA also reported consumer spending was up 2.4 percent already in January 2021, which is a great sign for overall economic growth.
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4R Systems Forecasting and Replenishment Solution Rolling Out to North America’s Leading Network of Travel Centers

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Pilot Company to implement 4R software in its stores to strengthen inventory management across its network.

BERWYN, PA, January 14, 2021 – 4R Systems, Inc., a leading provider of cloud-based machine learning & AI solutions that help retailers optimize their supply chain and merchandising decisions, announced that Pilot Company has selected its machine learning Forecasting and Replenishment Solution. Pilot Company is the largest operator of travel centers in North America, with more than 750 company-owned locations in the United States and Canada.
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