The Associate Client Manager will manage client relationships and will drive the weekly deliverable and implementation of projects and initiatives post contract. This position involves project management, business management, analysis and is specifically responsible for the delivery of the 4R weekly solutions. The Associate Client Manager:
- Works with retail clients to foster a strong client relationship, builds trust and maintains credibility through insightful discussion and a demonstrated understanding of the client’s business needs.
- Manages weekly retail client conference calls reviewing business issues/exceptions impacting weekly deliverables.
- Is responsible for analyzing and interpreting weekly deliverables to clients, business impact tracking and quality assurance analyses.
- Identifies initiatives that arise in delivering on-going service to clients, designs and implements approaches to address these issues for the client. Provides tracking of strategic client issues and progressing them through internal groups.
- Leads a team of Inventory Analysts to provide insight, meaningful reports and solutions to clients.
- Supports and participates in periodic reviews of service delivery with clients.
- Manages multiple clients and prioritizes tasks among those clients.
- Works with technical support and operations groups to ensure timely resolution of tactical issues.
- Initiates, participates and leads departmental and intradepartmental teams and initiatives to improve processes.
- Owns the client delivery process, evolving it as necessary to meet the needs of an agile, high throughput organization.
- Manages planning and requirements – gathers processes with stakeholders to streamline product delivery. Establishes development priorities and identifies roadblocks.
- Collaborates with the product organization on requested product definition changes based on evolving client needs
- Collaborates with QA resources to develop and manage QA testing plans for all deliveries.
- Communicates periodic updates on delivery status, issues, & mitigations.
- Is the accountable party for quality, on-time delivery, and client satisfaction of 4R product delivery.
- Provides hands-on project management.
Requirements of the Position:
Required:
- Experience in a retail business environment: supply chain, planning, merchandising, buying, business analysis or consulting.
- Excellent written and verbal communication skills with the ability to communicate with retail clients to identify and resolve opportunities and issues.
- Proficient with Excel, Word, and PowerPoint.
- Ability to manage and support the retail client relationship.
- Team-oriented attitude, must be able to work well with members of other groups to achieve objectives.
- Excellent organizational skills, the ability to complete work quickly with consistently high quality.
Desirable:
- Demonstrated contribution to the business through effective customer relationship management.
- Experience developing and executing merchandise business strategies and retail category management.
- Practical experience using relational database and data warehouse technology as well as Structured Query Language (SQL).
- Experience interfacing with IT professionals to coordinate and resolve technical issues.
- Project management experience a plus
Education
Required:
- Bachelor’s degree with business, mathematics or finance related focus or 5 years working in retail or comparable experience in consulting organization.
Travel
5% to 10% of time spent onsite with domestic customers.
To apply for this position, please forward cover letter and resume to **@*******ms.com.
All candidates for employment at 4R Systems are subject to a background investigation including, without limitation, a criminal record search. All offers of employment are contingent on acceptable results of the background investigation as the Company determines in its sole discretion. While the mere existence of a criminal record is not used by 4R Systems to exclude persons from employment, the nature of this position requires that the candidate not have a record of criminal conviction.
About 4R Systems, Inc.
4R Systems is a leading provider of advanced inventory and supply chain service which help retailers gain significantly increased profits by optimizing their inventory and related supply chain decisions. Founded by supply chain experts from The Wharton School and Harvard Business School, 4R provides capabilities that profit optimize the matching of supply and demand. From initial launch, through replenishment to end-of-life for products ranging from short-lived fashion items to long-term staples, 4R provides retailers with services that fit their business. Clients using 4R have seen increases in profitability of 1 – 2 % of sales as a result of higher sales levels on lowered inventory.